Find answers to common questions about our products, ordering, shipping, and more. Can’t find what you’re looking for? Contact us.
Orders & Shipping
How long does shipping take?
Orders are processed within 1-2 business days and shipped via UPS with an estimated delivery time of approximately 2 business days.
Do you offer free shipping?
Yes — free shipping is included on all orders within the United States.
How are peptides shipped?
All orders are shipped via UPS in plain, discreet packaging with no external indication of contents. A physical street address is required (UPS does not deliver to P.O. Boxes).
Can I track my order?
Yes. You’ll receive a tracking number via email once your order ships. You can also view order status by logging into your account and visiting your Order History.
Do you ship internationally?
We currently ship within the United States only, including Alaska and Hawaii. International shipping is not available at this time.
Products & Quality
What purity are your peptides?
All of our peptides are manufactured to 99%+ purity. Each peptide comes with a Certificate of Analysis (COA) from an independent third-party lab. We currently work with ILS Laboratories (ISO/IEC 17025 accredited), Freedom Diagnostics, and Chromate; the testing lab for your lot is named on its COA.
How should I store my peptides?
Lyophilized (freeze-dried) peptides are stable at room temperature for 3-4 months. Once prepared for use, they must be refrigerated and used within 30 days.
Are these products for human use?
No. All products sold by Peptide Foundry are strictly for in-vitro research and laboratory use only. They are not intended for human or animal consumption, therapeutic use, or diagnostic purposes.
Accounts & Membership
Do I need an account to order?
Yes. An account is required to place an order so we can provide order tracking, history, and a secure checkout experience.
What is Foundry Club?
Foundry Club is our membership program ($50/month) that gives you access to member-only pricing on most products — typically around 23% off regular prices.
Can I cancel my Foundry Club membership?
Yes, you can cancel anytime from your account dashboard. Your member pricing remains active through the end of your current billing period.
Payments & Refunds
What payment methods do you accept?
We accept all major credit cards, debit cards, and Apple Pay.
What is your refund policy?
We stand behind our product quality. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. Please see our full Refund Policy page for complete details.
Contact & Support
How do I contact support?
Email us at support@peptidefoundry.com. Our support hours are Monday through Friday, 9:00 AM – 5:00 PM EST.
How quickly will I get a response?
We aim to respond to all inquiries within 1 business day.
