Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1-2 business days and shipped via UPS with an estimated delivery time of approximately 2 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free shipping is included on all orders within the United States.

Question 3

How are peptides shipped?

Accepted Answer

All orders are shipped via UPS in plain, discreet packaging with no external indication of contents. A physical street address is required (UPS does not deliver to P.O. Boxes).

Question 4

Can I track my order?

Accepted Answer

Yes. You'll receive a tracking number via email once your order ships. You can also view order status by logging into your account and visiting your Order History.

Question 5

Do you ship internationally?

Accepted Answer

We currently ship within the United States only, including Alaska and Hawaii. International shipping is not available at this time.

Question 6

What purity are your peptides?

Accepted Answer

All of our peptides are manufactured to 99%+ purity. Each product comes with a Certificate of Analysis (COA) from an independent third-party lab (Freedom Diagnostics).

Question 7

How should I store my peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides are stable at room temperature for 3-4 months. Once reconstituted with bacteriostatic water, they must be refrigerated and used within 30 days.

Question 8

Are these products for human use?

Accepted Answer

No. All products sold by Peptide Foundry are strictly for in-vitro research and laboratory use only. They are not intended for human or animal consumption, therapeutic use, or diagnostic purposes.

Question 9

Do I need an account to order?

Accepted Answer

Yes. An account is required to place an order so we can provide order tracking, history, and a secure checkout experience.

Question 10

What is Foundry Club?

Accepted Answer

Foundry Club is our membership program ($50/month) that gives you access to member-only pricing on most products — typically around 23% off regular prices.

Question 11

Can I cancel my Foundry Club membership?

Accepted Answer

Yes, you can cancel anytime from your account dashboard. Your member pricing remains active through the end of your current billing period.

Question 12

What payment methods do you accept?

Accepted Answer

We accept payments through PayPal, which supports PayPal balance, debit cards, and credit cards.

Question 13

What is your refund policy?

Accepted Answer

We stand behind our product quality. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. Please see our full Refund Policy page for complete details.

Question 14

How do I contact support?

Accepted Answer

Email us at support@peptidefoundry.com. Our support hours are Monday through Friday, 9:00 AM - 5:00 PM EST.

Question 15

How quickly will I get a response?

Accepted Answer

We aim to respond to all inquiries within 1 business day.